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Merchant Refunds

Create a new refund​

Refunds are initiated from your Shopify store admin panel. Log in to shopify.com and open your Orders page.

Open an order and click the Refund button in the top right:

You can choose how much you’d like to refund. Partial refunds are possible, allowing you to return a portion of the original payment amount to the customer.

Processing a refund​

Refunds are processed on the Solana Pay merchant portal. This portal can be accessed from your Shopify store settings by clicking Manage on the Solana Pay payment method.

Refunds are paid using a connected Solana wallet. This wallet does not have to be the same one you receive payments to. If you haven't connected a wallet yet, you'll be prompted to do so when you click the "Approve" button for an open refund request. You'll need to have a Solana wallet installed on your browser to proceed.

Once your wallet is connected, a transaction will be triggered. This transaction sends the refund from your connected wallet to the customer. The process typically takes a few seconds.

After a Refund is Issued​

Once the refund is sent, the order status in Shopify will be updated to reflect that the order has been refunded.

Denying a Refund​

If you wish to deny a refund, you can do so from the Solana Pay merchant portal. Once a refund is denied, it cannot be reissued.

Notes​

  • Refunds might fail if there are insufficient funds in the merchant's Solana wallet.
  • There are small gas fees associated with issuing a refund, which Solana Pay will cover for the time being.
  • The ability to issue a refund is determined by your store's refund policy.